Tania Young, Corporate Responsibility Manager, BT:
"The Hands on Payroll Giving team have supported, EE and now BT for over 20 years with their expert advice and services. Our partnership has had a hugely positive impact on how we have developed our Payroll Giving scheme and it reflects our commitment to our employees and the good causes they support.
The set-up is simple and they successfully managed the transition of over 10,000 BT payroll givers. They did this in an efficient manner, against increasing governance and scrutiny on employee data privacy and protection.
Together we have won awards and continuously look at how we can evolve and improve the scheme, to gain new donors. Our employees love how simple the scheme is to use, regularly donating over £2.5m a year to charities they care about. "
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Our relationship with EE lead to an introduction to BT when the brands merged. Whilst BT had a successful scheme and used a different provider, the scheme needed modernising. BT chose to work with us to help manage and deliver these changes.
Due to BT's stringent security requirements, we underwent a full digital and data protection review. This helped align our systems and policies ahead of data protection regulation changes, and via BT's data protection teams, ensures we are fully compliant.
- Developed online joining hub, tailored to BT's specification
- Supported transfer of over 10,000 donors to BT's contracted Payroll Giving Agency, Charitable Giving
- Consulted on communications to employees and charities
- Supply programme of events at locations across UK
- Deliver innovative campaigns
- Generate monthly reporting
- Streamlined joining process for employees
- Online access compliant with GDPR
- Specialist online pages for Stand Up 2 Cancer, Sport Relief and Unicef appeals
- BT people gave over £2.5 million in 2017
Juliet Jones, Corporate Responsibility Manager:
"We are a very complex and far reaching company, which prides itself on being charitable and accountable. It is fantastic that our Payroll Giving scheme delivers year on year a sizeable amount to the voluntary sector. Hands On Payroll Giving have demonstrated great flexibility in visiting our many diverse sites to promote the scheme - its uplifting to know that Capita people are so generous and giving."
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Capita is the UKs leading provider of business process outsourcing and integrated professional support service solutions, employing over 57,000 people across the country in more than 400 sites. As a responsible employer giving something back to the sectors they serve is high on the agenda.
Capita registered for Payroll Giving in 1994 - in line with their Corporate Responsibility strategy the scheme was positioned as an integral part of the charity programme to give employees a flexible solution for charitable donations.
As a broad and varied business the communication channels available to reach colleague base fluctuate from year to year - due to the diverse nature of the business Capita has satellite offices of 2 employees up to call centres of over 2,000 people.
To build a long-term sustainable scheme our on-going approach includes:
- Regular promotional visits to all sites across the UK arranged at a local level to suit each location
- Providing a bespoke Hands On PG page which is easily updated and conforms to Capita data regulations
- Close communication between Corporate Responsibility team, Capita payroll and Hands On PG account manager
- Helpline for employee queries
To boost employee engagement we have a focused festive campaign that includes:
- Active promotions with trained advisors visiting key locations
- Seasonal giveaways to link with a campaign theme
- Employee wide campaign email
- Updates to the online page to mirror the campaign branding
- Over 5% of employees enrolled in Payroll Giving
- Annual donations in excess £430,000
- Over 300 charities supported, including corporate charity
- Sustained participation for over 5 years
Jane Glynn, Head of HR Services and Projects:
"Debenhams have offered Give As You Earn for over 25 years, with help from Hands On Payroll Giving we fully launched the scheme out to our colleague base in 2000. We are delighted with our colleague's resolute support, which has seen us achieve the Silver Payroll Giving Quality Mark every year. Hands On continue to help us and adapt to our needs; it is heart-warming that we have such a generous workforce that take the time to think about supporting charities large and small."
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Having worked with Debenhams since 2000 we've developed a sound understanding of their business and colleague base. To this end we have built up long standing relationships and continuity with many sores through our regular visits and promotions.
Due to the changing retail climate we've adapted our approach to suit each store (and office) in a bespoke way. We work closely with managers to ensure there's minimum disruption to store productivity whilst properly educating employees about the benefits of Give As You Earn
- Deliver awareness visit to every Debenhams store at least once a year
- Close communication with store manager prior to visits
- Bespoke materials to efficiently educate colleagues
- Joint approach with charity partners and links with awareness days
- Generate monthly reporting to track engagement
- Familiar and trusted benefit that colleagues recognise and value
- Running for more than 20 years
- More than 1,000 colleagues giving every month
- £6,500 donated each month to over 170 different charities
- Leadership level support for the scheme
- Silver Payroll Giving Quality Mark awarded since 2006
Jan Barratt, Head of Community Involvement:
"We are very proud to have reached the Platinum Quality Mark and been recognised by sector organisations. Hands On Payroll Giving have been invaluable in helping us develop our messaging and deliver it to our workplaces through various communication channels that suit our business. We're delighted with the take-up and inspired by the positive feedback from colleagues."
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Experian is the leading global information services company, providing data and analytical tools to clients around the world. They have clients in more than 90 countries, employing 5,000 personnel in the U.K. Payroll Giving was introduced at Experian in 2004; the scheme was made available to employees following a number of requests.
Lack of communication about Payroll Giving lead to it being underutilised and misunderstood. With a workforce largely office based intranet messages easy to send, but with lots of Community Investment projects vying for attention engaging colleagues would be challenging.
To raise the profile of Payroll Giving at all levels match funding for the scheme was introduced. To give this a clear message and high impact with employees Hands On Payroll Giving developed a branded campaign, ‘The Payroll Giving Rocket' which linked through communication channels and injected a fun element.
Workplace activity was undertaken with trained representatives speaking to employees at their desks, delivered with full management support and prize draw incentives for colleagues.
Hands On developed interactive bespoke online pages to demonstrate match funding and easily manage joining.
Participation rose from 5% to 20%, securing Platinum Quality Mark
Since 2012 £252,760.87 has been donated by colleagues, with a further £29,040 donated by Experian
Experian were awarded ‘Best Payroll Giving Scheme' at the Chartered Institute of Payroll Professionals Excellence Awards 2014, and recognised the National Payroll Giving Excellence Awards 2014 and 2013.
Beverly Hodson, Benefits Manager:
"We were delighted to pick up an award for Payroll Giving at the CIPP Awards and thank our partner Hands on Payroll Giving who help us actively promote to our colleagues. Colleagues at Morrisons are committed to donating to charities of their choice and we've managed to maintain a consistent high level of payroll giving. Our new Flexible benefits platform (hosted by Thomsons Online Benefits) makes it easier for colleagues to make and change their selections."
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Morrisons adopted Payroll Giving and migrated existing givers from Safeway. Hands On Payroll Giving engages with colleagues across the business to communicate the benefits of the scheme. With the introduction of Flexible Benefits the aim was to integrate Payroll Giving into the online system.
Morrisons have a base of over 6,500 colleagues donating through the scheme each month; these deductions and information needed to be transferred to the system. The preference was for a Single Sign On portal to manage all giving and charity selection through a Flexible Benefits platform. This had not previously been successfully delivered in the UK.
Working with Morrisons, Hands On Payroll Giving linked with Thomsons and developed a system to allow information in the Flexible Benefits portal to transfer and locate colleagues' Payroll Giving donations. This included sending deduction information automatically into Morrisons payroll system.
The UK's first Flexible Benefits portal that shows Payroll Giving deduction and allows the management of donations.
Hands On awareness visits that promote full Flexible Benefits package to all colleagues.
Higher online engagement of Flexible Benefits, and increased numbers of colleagues managing their own Payroll Giving.
Morrisons commended for dedication to Payroll Giving at Chattered Institute of Payroll Professionals awards 2015.